Customer Service



Delivery


Gift wrapping as standard

We offer all our products gift wrapped AT NO EXTRA CHARGE.

We use silver/grey and white gift wrapping – the chic Pret a Play corporate colours of course – and use reversible Kraft paper, bags or boxes (depending on the products’ own packaging), eco lint-free colourfast tissue paper and organza ribbon. We even supply a Pret a Play gift tag which you can write with your own personal message.

Alternatively, if you would like to add a gift message with your order, do so as you checkout and remember to tick the box if you DO NOT want invoices carrying price information to go out with your parcel, for example when you want us to ship directly to the recipient.

And if your purchase is a special gift, we can add pale blue, pale pink or red ribbons for a boy or girl or Christmas, you just need to select this when you checkout at no extra cost.

Costs and Services

UK Delivery is £5.95 and free for orders over £70, with all orders sent by trackable Courier through City Link or Royal Mail 1st class Special Delivery service for small lighter items. Our express one to two day service is £8.95.

European delivery costs £14.95;

City Link provide an excellent level of service, and most orders are received within 3 business days.

If you have a very urgent delivery, please select express delivery and order before 3pm Monday to Friday. If you order express delivery after 3pm your order will be delivered one to two days after the next working day, and if you order after 3pm on a Friday your express delivery order will be delivered on the following Tuesday or Wednesday. Please email georgina.jordan@pretaplay.co.uk with your order no. to confirm delivery. We will always try to help!

We do not currently ship to the Rest of the world, but watch this space!



Ordering


Webshop

Order online by adding items to your basket, then proceed to our secure online checkout where you can pay by Visa, Visa Debit, Mastercard and Paypal. Apologies but we do not currently accept Amex.

Alternatively you can telephone Pret a Play on 0845 302 2995 to place your order over the phone. You will then be sent an invoice by email to settle before your order is dispatched.

Our transaction currency is £ Sterling – GBP and country of domicile is United Kingdom.

Returns, refunds and cancellation

If you find your purchase to be damaged or faulty, please notify us in writing within 3 days of receipt. You will be sent email confirmation of your wish to return. Please then return your items in their unused condition and original packaging within 7 days of receipt, obtaining proof of posting as Pret a Play cannot be held responsible for loss or damage. Return postage charges will be credited only where a fault occurs and a full refund or replacement will be given.

If you change your mind about your purchase, please follow the returns policy above. Failure to comply with the 3-day notification procedure will result in a credit rather than a refund being applied. Cancellation is only accepted within 7 days of the date of your order.


Customer service

If you require assistance with any aspect of your order, please email us at enquiries@pretaplay.co.uk or contact us on 0845 302 2995 so that we can resolve any issues.

We want our customers to be happy!

Returns Address:
The Guildhall,
32 Lichfield Road,
Sutton Coldfield,
West Midlands,
B74 2NJ

Co.Reg.No in England: 08421917

VAT No: GB160941613